Fear Not Good Friend

We want your experience at GoBros to be as smooth as possible. And we’re not just saying that. The following links and information should help with most issues, but, if you need further assistance, don’t hesitate to contact us. Usually, you’ll hear back from within 24 hours. Unless there’s a John Candy marathon on cable.



How do I cancel my order?

If you must cancel, although we can’t imagine why, we recommend contacting us as soon as possible. If your socks have not shipped, we can stop the process and refund your money. If your socks have already shipped, send them right back to us so another sock lover can enjoy them. If you paid for shipping, you will not be reimbursed for your shipping costs.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What countries do you ship to?

We currently ship to the United States, including Military APO/FPO addresses, and U.S. Territories. For more information, visit our Shipping Information page.

How long will it take to receive my order?

Economy shipping normally takes 3-5 days. Priority and Next day shipping is available on all domestic orders (for an additional charge).

How can I check my order status?

After placing your order, you will immediately get an email with an order confirmation link. If you are as impatient as we are, you can feel free to use the link in the email to check the status of your order at any time. Also, keep your eyes peeled for a shipping confirmation email.

Where is my order?

Please contact your local carrier's office to see if a package has been left for you; In certain cases, a package will be left with a local carrier's office if the recipient is not available upon delivery.

We have also heard cases of carriers scanning packages as delivered before being delivered. If you have not been able to locate the parcel after doing this please contact us.

Returns and Refunds

What is your return policy?

Don't love your GoBros purchase? We want you to be happy. GoBros.com will accept returns and exchanges for items returned in their original condition up to 60 days after you receive your order. Returns received later than 60 days may be refused or issued site credit.

To ensure full credit, all returned products must be returned in unused condition. Gently used or slightly worn items will be refused. Please be sure that your return/exchange item is still in (or attached to) the original manufacturer's packaging. Items that are returned in unsellable condition will be refused for credit or exchange.

Items marked as Past Season or items found in the Clearance section of the site are final sale only.

How do I return a product?

To start the return or exchange process, visit our return portal.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

What if my products are damaged or defective?

If you receive a damaged or defective item, contact our Customer Service Department within 3 days of receipt of your delivery. Please have your order number on hand.

We will make every effort to replace the item(s) promptly. We will cover all shipping charges if there was damage to the item due to shipping. If there is extensive damage to the packaging, please refuse the order and contact our Customer Service Department immediately. Please have your order number available when you call.


Do you have a brick-and-mortar store?

We do not. We are online only. We do have an office/warehouse in Minnetonka, MN where local customers can pick up their orders if they choose. We also use a fulfillment network and have inventory in various other states. We also do not have a catalog. Everything is shown on this site.

Why am I being charged tax?

Per applicable state and local laws, we are required to charge sales tax in localities where GoBros has operations. GoBros does not benefit from the collection of sales tax and we remit all taxes collected to the appropriate taxing jurisdiction.

As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.

The terms contained herein are subject to change as the taxation of online transactions is evolving. GoBros strives to follow state and local tax laws as they exist currently and continues to track and update its taxation policies as those laws change.

Orders shipped to states where we have operations will have all applicable state and local sales tax added to your total order and to related shipping and handling charges where appropriate.

GoBros does not collect sales or use tax in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is exempt from taxation. Your purchase is not exempt because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year, reporting all the taxable purchases that were not taxed, and to pay the tax on those purchases.

You may have a tax obligation in states where GoBros does not collect sales tax. Details of how to report these taxes may be found on the websites of your respective taxing jurisdictions.

We do not charge sales tax on the sale of Gift Certificates; but items paid for with Gift Card will be taxed if shipped to addresses in the states or regions mentioned above.


How do I file a Darn Tough warranty claim?

If you purchased your Darn Tough socks from us you can download our warranty form and follow the instructions.

If you purchased your Darn Tough socks from Darn Tough, you can submit a warranty claim to them directly.

Discounts and Promotions

How can I find out about your sales?

The best way to know about all our special sales and promotions is to sign up for our email newsletter! You will be the first to know about sales and new products. You can signup at the bottom of any page or when you place an order or create an account. All our current promotions are also visible on our discount code page.

How do I apply a discount to my order?

Almost all our promotions use a discount code that you must enter when you check out. You’ll find these codes on our website or in the email you got advertising the sale. When you are entering your information in your shopping cart at checkout, look for a field that says “Gift card or discount code” and enter your special code. Click the APPLY button, and your discount will show up! Piece of cake.

Still have questions?